Practice Charter

We are committed to giving you the best possible service and believe the only way to achieve this is by working together. We will:

  • Involve you as much as possible in all decisions regarding the care that you receive and ensure your consent is given prior to treatment.
  • Treat you with courtesy and respect.
  • Ensure absolute confidentiality of medical records within the limits of the law.
  • Try to answer the telephone within ten rings.
  • Keep you informed if your appointment time is more than 30 minutes behind schedule.
  • Aim to get repeat prescriptions printed or sent via eps to your nominated pharmacy within 48 hours of the request
  • Provide you with access to your medical records as the law permits.
  • Refer you to a specialist for a second opinion if the GP thinks it appropriate.
  • Abide by Health & Safety Regulations.
  • Any comments or suggestions on how to improve our services would be welcome.

We ask that you:

  • Inform us if you do not understand or are unclear about your treatment.
  • Treat us with courtesy and respect and be patient when we are busy – please understand that some emergency situations may take priority.
  • Inform us of any change of name, address or telephone number.
  • Request access to medical health records in writing.
  • Keep your appointment time and give as much notice as possible if you need to re-book or cancel.
  • Only request a home visit if the patient’s medical condition prevents them from attending the surgery – please try to telephone before 10.00a.m.
  • Only contact the doctor out of hours if the patient’s medical condition cannot wait until the next surgery.
  • Use our self check-in screen or report to the reception desk when you arrive. Do not request repeat prescriptions over the telephone.
  • Understand that at least one week’s notice is required for doctors to complete paperwork e.g. passport forms, insurance forms, driving licence forms etc.
  • Please be aware that there will be a charge for all non-NHS services.

We believe that by working together we will provide you with the best possible service.

Green Meadows Surgery is part of the East Berkshire Clinical Commissioning Group  ( and can provide you with details of primary medical services in the area.