Patient News
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
If you are struggling financially and having to make difficult decisions – help is available.
For further information please click the links below:
If you are struggling financially and having to make difficult decisions – help is available.
For further information please click the links below:
Protect your child against Mumps, Measles and Rubella (MMR) and prevent potentially serious illness by contacting their GP practice to book their first MMR vaccine appointment.
For more information on the MMR vaccine please see the links below:
Protect your child against Mumps, Measles and Rubella (MMR) and prevent potentially serious illness by contacting their GP practice to book their first MMR vaccine appointment.
For more information on the MMR vaccine please see the links below:
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
Good Boost creates personalised exercise so you can move more, have fun and feel better.
1. Join one Of our Good Boost classes (ask reception or book on the app)
2. Good Boost's technology creates an individually tailored programme designed around your needs and preferences
3. You can follow the exercises at your own pace on a Good Boost tablet
PRICE: £4.50 per session
SESSIONS:
- Aqua — Monday 11:30
- Aqua — Thursday 11:30
- Anti-Natal — Saturday 12:00
- Land — Wednesday 14:00
Please arrive 30 minutes early for your first session for registration.
AT: Bracknell Leisure Centre, Bagshot Road, Bracknell, RG12 9SE/
Good Boost creates personalised exercise so you can move more, have fun and feel better.
1. Join one Of our Good Boost classes (ask reception or book on the app)
2. Good Boost's technology creates an individually tailored programme designed around your needs and preferences
3. You can follow the exercises at your own pace on a Good Boost tablet
PRICE: £4.50 per session
SESSIONS:
- Aqua — Monday 11:30
- Aqua — Thursday 11:30
- Anti-Natal — Saturday 12:00
- Land — Wednesday 14:00
Please arrive 30 minutes early for your first session for registration.
AT: Bracknell Leisure Centre, Bagshot Road, Bracknell, RG12 9SE/
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
If you’re suffering with physical problems caused by an illness, accident or ageing, we can provide treatment and support to help you manage any short and long term conditions.
Please see link below for webinars on Lower back pain | Long term pain | OA Knee | Pelvic Girdle Pain | Greater Trochanteric Pain Syndrome
www.berkshirehealthcare.nhs.uk | Our services physical and community healthcare | physiotherapy
If you’re suffering with physical problems caused by an illness, accident or ageing, we can provide treatment and support to help you manage any short and long term conditions.
Please see link below for webinars on Lower back pain | Long term pain | OA Knee | Pelvic Girdle Pain | Greater Trochanteric Pain Syndrome
www.berkshirehealthcare.nhs.uk | Our services physical and community healthcare | physiotherapy
Buckinghamshire Mind is pleased to announce a new education and recovery service for people living in Windsor, Ascot and Maidenhead.
The service will be open to anyone who is on a journey of recovery from mental health concerns and has or is experiencing challenges to their mental health, physical and emotional wellbeing. You might be on a recovery journey due to a diagnosed or undiagnosed mental health condition, recovery from addiction, homelessness, trauma, or abuse.
The service will offer a wide range of free courses where we will support you to be inspired to embark on an exciting journey of self-discovery. There will be a focus on helping you understand your mental health and develop awareness of your personal coping strategies, as well as an opportunity to feel part of an understanding support network with other people that attend.
Courses will be running in person and online between May 2023 and March 2024.You can attend whichever topics you’re interested in.
Please click here and read the leaflet for more information.
Buckinghamshire Mind is pleased to announce a new education and recovery service for people living in Windsor, Ascot and Maidenhead.
The service will be open to anyone who is on a journey of recovery from mental health concerns and has or is experiencing challenges to their mental health, physical and emotional wellbeing. You might be on a recovery journey due to a diagnosed or undiagnosed mental health condition, recovery from addiction, homelessness, trauma, or abuse.
The service will offer a wide range of free courses where we will support you to be inspired to embark on an exciting journey of self-discovery. There will be a focus on helping you understand your mental health and develop awareness of your personal coping strategies, as well as an opportunity to feel part of an understanding support network with other people that attend.
Courses will be running in person and online between May 2023 and March 2024.You can attend whichever topics you’re interested in.
Please click here and read the leaflet for more information.
For more Information regarding Child health please click here.
For more Information regarding Child health please click here.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Please see the following Easy Read Materials for Staying Safe this winter:
Easy Read Leaflet - Stay Well This Winter
Easy Read Leaflet - Things you need to do to stay well this winter
Please see the following Easy Read Materials for Staying Safe this winter:
Easy Read Leaflet - Stay Well This Winter
Easy Read Leaflet - Things you need to do to stay well this winter
Carers Rights Day celebration event is held on 25th November 2022.
Time: 10 am to 2 pm.
Address: Maidenhead Community Centre | 4 Marlow Rd | SL6 7HY
All Carers are Welcome!
There will be information stands to help you get the right support.
No booking required - just drop in
Free parking at the venue
Please see the entire poster here.
Carers Rights Day celebration event is held on 25th November 2022.
Time: 10 am to 2 pm.
Address: Maidenhead Community Centre | 4 Marlow Rd | SL6 7HY
All Carers are Welcome!
There will be information stands to help you get the right support.
No booking required - just drop in
Free parking at the venue
Please see the entire poster here.
The Accident and Emergency departments at Wexham Park and Frimley Park Hospitals are currently under extreme pressure. Help us help you access the right service for your healthcare needs. Unless it’s a severe or life-threatening condition remember there’s lots of alternatives for you use instead of going to A&E:
- Visit your local pharmacy
- During the day contact your GP practice via an online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday
- For babies, children and young people, visit Frimley Healthier Together, for simple traffic light advice on what to do when they are unwell or injured https://bit.ly/FHTICB22
- Anyone with a life-threatening condition should call 999.
The Accident and Emergency departments at Wexham Park and Frimley Park Hospitals are currently under extreme pressure. Help us help you access the right service for your healthcare needs. Unless it’s a severe or life-threatening condition remember there’s lots of alternatives for you use instead of going to A&E:
- Visit your local pharmacy
- During the day contact your GP practice via an online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday
- For babies, children and young people, visit Frimley Healthier Together, for simple traffic light advice on what to do when they are unwell or injured https://bit.ly/FHTICB22
- Anyone with a life-threatening condition should call 999.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
They would like to share the following guidance from Patient Access:
- EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
- EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
- EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
- Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
They would like to share the following guidance from Patient Access:
- EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
- EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
- EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
- Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
Bracknell Forest Safeguarding Board - how to choose care, help and support for adults and children safely.
Adults:
https://bracknellforestsafeguarding.org.uk/p/i-am-a-family-friend-carerrelative/choose-care-help-and-support-safely
Children:
https://bracknellforestsafeguarding.org.uk/p/i-am-a-parentcarer/choose-clubs-and-support-safely
Bracknell Forest Safeguarding Board - how to choose care, help and support for adults and children safely.
Adults:
https://bracknellforestsafeguarding.org.uk/p/i-am-a-family-friend-carerrelative/choose-care-help-and-support-safely
Children:
https://bracknellforestsafeguarding.org.uk/p/i-am-a-parentcarer/choose-clubs-and-support-safely
Are you feeling distressed, anxious, or that things are too much for you?
The East Berkshire Safe Haven offers free mental health support to anyone aged over 18, in a safe, comfortable and supportive environment.
Open Thursday-Sunday, 5pm-11pm
There’s no need to be referred and no need for an appointment.
Contact us or drop in (5pm-11pm):
Phone: 07790 772 863
Email: east.berkshirehaven@nhs.net
Drop in: 54 High Street, Slough, SL1 1BZ
Calls and emails are monitored during opening hours.
Please view the detailed flyer here.
Are you feeling distressed, anxious, or that things are too much for you?
The East Berkshire Safe Haven offers free mental health support to anyone aged over 18, in a safe, comfortable and supportive environment.
Open Thursday-Sunday, 5pm-11pm
There’s no need to be referred and no need for an appointment.
Contact us or drop in (5pm-11pm):
Phone: 07790 772 863
Email: east.berkshirehaven@nhs.net
Drop in: 54 High Street, Slough, SL1 1BZ
Calls and emails are monitored during opening hours.
Please view the detailed flyer here.
It’s that time of year again! As the weather is getting warmer, can I ask that you cascade this water and window safety video clip across your organisations and beyond. Most of you have seen the clip and it is still relevant for parents and carers.
The CCG East of Berkshire produced the following short video clip in 2017 and the message remains important today and can be used widely across the health economy and by our partners across all organisations. Using messages around water safety and window safety, we decided to produce the video in response to increasing concerns about the distractions of mobile phones in particular and how use of electronic devices may impact on risks to supervision of babies and children. We are conscious that many children are at home, the weather is good and water play will increase during Covid.
Could you please consider how you may be able to use the clip across your agencies; feel free to share this widely and use in screens in waiting rooms, surgeries etc especially over the spring and summer months.
I am also taking the opportunity to send the water safety and rivers clip that Slough Borough Council have produced; again, please use within your organisations.
It’s that time of year again! As the weather is getting warmer, can I ask that you cascade this water and window safety video clip across your organisations and beyond. Most of you have seen the clip and it is still relevant for parents and carers.
The CCG East of Berkshire produced the following short video clip in 2017 and the message remains important today and can be used widely across the health economy and by our partners across all organisations. Using messages around water safety and window safety, we decided to produce the video in response to increasing concerns about the distractions of mobile phones in particular and how use of electronic devices may impact on risks to supervision of babies and children. We are conscious that many children are at home, the weather is good and water play will increase during Covid.
Could you please consider how you may be able to use the clip across your agencies; feel free to share this widely and use in screens in waiting rooms, surgeries etc especially over the spring and summer months.
I am also taking the opportunity to send the water safety and rivers clip that Slough Borough Council have produced; again, please use within your organisations.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
We are currently experiencing high levels of staff absence in our practice team owing to staff having to isolate due to testing positive for Covid-19. If you have a prebooked appointment with either a GP or nurse and they test positive for Covid-19 we may need to cancel your appointment. When members of our clinical team are absent we may have to suspend our eConsultation service and revert to URGENT ONLY appointments. We thank you for your patience and understanding at this time.
We are currently experiencing high levels of staff absence in our practice team owing to staff having to isolate due to testing positive for Covid-19. If you have a prebooked appointment with either a GP or nurse and they test positive for Covid-19 we may need to cancel your appointment. When members of our clinical team are absent we may have to suspend our eConsultation service and revert to URGENT ONLY appointments. We thank you for your patience and understanding at this time.