Please use www.111.nhs.uk/ if you have an urgent medical problem and your GP practice is closed, to access the most appropriate health care service.

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Patient News

Help us help you get the right urgent care and support
15 Jun, 2022

The Accident and Emergency departments at Wexham Park and Frimley Park Hospitals are currently under extreme pressure. Help us help you access the right service for your healthcare needs. Unless it’s a severe or life-threatening condition remember there’s lots of alternatives for you use instead of going to A&E: 

  • Visit your local pharmacy
  • During the day contact your GP practice via an online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday
  • For babies, children and young people, visit Frimley Healthier Together, for simple traffic light advice on what to do when they are unwell or injured https://bit.ly/FHTICB22
  • Anyone with a life-threatening condition should call 999.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend.
14 Mar, 2022

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.

Coronavirus (COVID-19)
31 Mar, 2022

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Patient Access Emails
9 Nov, 2021

EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.

They would like to share the following guidance from Patient Access:

  • EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
  • EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
  • EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
  • Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
Covid-19 Booster Vaccination - Update 13th Dec 2021
13 Mar, 2022

The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.

As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.

The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.

The national booking service will then open up to everyone aged 18 and over from Wednesday this week.

The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins

GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.

Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.

We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.

Bracknell Forest Safeguarding Board
31 Mar, 2022
Mental Health Matters

Are you feeling distressed, anxious, or that things are too much for you?
The East Berkshire Safe Haven offers free mental health support to anyone aged over 18, in a safe, comfortable and supportive environment. 

Open Thursday-Sunday, 5pm-11pm
There’s no need to be referred and no need for an appointment.

Contact us or drop in (5pm-11pm):
Phone: 07790 772 863
Email: east.berkshirehaven@nhs.net
Drop in: 54 High Street, Slough, SL1 1BZ


Calls and emails are monitored during opening hours.

Please view the detailed flyer here.

Summer safety awareness to keep children safe
24 May, 2022

It’s that time of year again! As the weather is getting warmer, can I ask that you cascade this water and window safety video clip across your organisations and beyond.  Most of you have seen the clip and it is still relevant for parents and carers.  

The CCG East of Berkshire produced the following short video clip in 2017 and the message remains important today and can be used widely across the health economy and by our partners across all organisations.  Using messages around water safety and window safety, we decided to produce the video in response to increasing concerns about the distractions of mobile phones in particular and how use of electronic devices may impact on risks to supervision of babies and children. We are conscious that many children are at home, the weather is good and water play will increase during Covid.

Could you please consider how you may be able to use the clip across your agencies; feel free to share this widely and use in screens in waiting rooms, surgeries etc especially over the spring and summer months.

I am also taking the opportunity to send the water safety and rivers clip that Slough Borough Council have produced; again, please use within your organisations.

Infection prevention control guidelines to remain in place
31 Mar, 2022

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Staff Shortage
5 Apr, 2022

We are currently experiencing high levels of staff absence in our practice team owing to staff having to isolate due to testing positive for Covid-19.  If you have a prebooked appointment with either a GP or nurse and they test positive for Covid-19 we may need to cancel your appointment.  When members of our clinical team are absent we may have to suspend our eConsultation service and revert to URGENT ONLY appointments. We thank you for your patience and understanding at this time.