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Appointments During Covid-19

In line with government guidelines and for the protection of our patients and staff the surgery doors are locked during our opening hours, our telephone lines are open between 08:00 and 18:30.  As a Practice we strive to meet the reasonable needs of our patients as detailed below. 

GP appointments will continue to be booked by telephone, and are released daily at 08:00.  This is due to unforeseen absence of clinical staff due to illness or having to self-isolate. 

Appointments with a doctor will be conducted by telephone or video initially and if the GP decides necessary a face to face appointment will be arranged. 

Our nurses continue to provide core services and nurse appointments remain available to book by telephone in advance.  Please telephone after 10:00 to arrange. 

Our telephone lines are extremely busy and we understand how frustrating this can be but please be patient.  For queries that may not require an appointment please telephone after 10:00 when the phone lines are less busy.

 Our staff are here to help you however they may not always be able to offer you exactly what you ask for.  Abusive behaviour whether physical or verbal towards any member of staff will not be tolerated. 

We thank you for your patience and understanding during this time. 

Extended Hours

Routine evening and Saturday appointments.

Additional routine evening and Saturday, Sunday and Bank Holiday appointments are now available with GPs Practice Nurses and Health Care Assistants at Boundary House Surgery in Bracknell please call us to book the appointments and click here to see additional information regarding the Extended Hours Service,

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Training Practice

We are approved as a teaching practice and this means that we encourage everyone to look at what and how we do things and promote a learning environment.

We are a large practice and fortunate to have a wide and varied workload, which provides an excellent training ground for new doctors.

At present, we take on one Registrar a year commencing in August. These are fully qualified doctors who will probably have just come out of hospital-based jobs, and are making the transition from a hospital position to that of a General Practitioner.

We could not offer this training without the co-operation of our patients. When seeing a Registrar, you may be asked for your permission to video your consultation. These videos are used as an aid to the Registrar’s training. It will help us improve their consultation skills.

Hopefully they will be full of new ideas and enthusiasm and we will help them to learn new skills necessary for General Practice.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.