In order to use the online appointment system you first need to register for online access. Click here for more information and a downloadable application form.

Appointments

Consultations with a specific doctor are by appointment only, and are of ten minutes duration.   If you wish to discuss several problems, a longer appointment time might be required.

Appointments are available to book 24 and 48 hours, 72 hours to 1 week ahead and up to 6 weeks in advance. We feel this helps maintain a balance between unplanned periods of ill health and ongoing or routine follow-up requirements.

All of these appointments are available to book online. Please register for this service if you have not already done so.

Additionally there will be some appointments available to book on the day for ACUTE medical problems.

If you are worried that the problem is infectious please tell the receptionist – we can offer you a side room to wait in.

Click here to see when our GPs are available

Telephone Advice

If you wish to speak to your doctor he or she is usually best contacted just before or after surgery. You may therefore be asked to phone back or leave your telephone number for the doctor to contact you later.

Practice Nurses

Our nurses are available every day to help with immunisations, dressings, travel advice, ear syringing, and suture removal and many more aspects of health care and disease prevention.

Midwife appointments are fixed for Monday and Tuesday afternoons.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Routine evening and Saturday appointments.

Additional routine evening and Saturday, Sunday and Bank Holiday appointments are now available with GPs Practice Nurses and Health Care Assistants at Boundary House Surgery in Bracknell please call us to book the appointments and click here to see additional information regarding the Extended Hours Service

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Who to See

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).

Training Practice

We are approved as a teaching practice and this means that we encourage everyone to look at what and how we do things and promote a learning environment.

We are a large practice and fortunate to have a wide and varied workload, which provides an excellent training ground for new doctors.

At present, we take on one Registrar a year commencing in August. These are fully qualified doctors who will probably have just come out of hospital-based jobs, and are making the transition from a hospital position to that of a General Practitioner.

We could not offer this training without the co-operation of our patients. When seeing a Registrar, you may be asked for your permission to video your consultation. These videos are used as an aid to the Registrar’s training. It will help us improve their consultation skills.

Hopefully they will be full of new ideas and enthusiasm and we will help them to learn new skills necessary for General Practice.